Shipping policy
At Yue TerraBrio, we prepare each order with care before it begins its journey to you. Please review the information below for order processing, shipping times, tracking, customs, and delivery-related questions.
Order Processing Time
Orders are typically processed within 4 business days after payment confirmation.
During promotional periods, holidays, or high-volume periods, processing may take slightly longer. If there is a significant delay with your order, we will notify you by email.
Business days do not include weekends or public holidays.
Shipping Destinations
We offer international shipping to available destinations. Available shipping methods and shipping costs will be shown at checkout based on your shipping address and selected shipping method.
If your destination is not available at checkout, we are currently unable to ship to that location.
Please refer to the estimated shipping times listed in this Shipping Policy for general delivery guidance.
Shipping Costs & Free Shipping
Shipping rates are calculated based on your delivery address, package details, and selected shipping method.
We offer free standard shipping on orders of $200 USD or more after discounts and before taxes, duties, or other import-related charges.
For orders below the free shipping threshold, shipping fees will be calculated and displayed at checkout before you complete your purchase.
Estimated Shipping Times
After your order has been dispatched, estimated delivery times are:
Standard International Shipping: 7–15 business days
Expedited International Shipping: 5–10 business days
These delivery times are general estimates only and are not guaranteed. Actual delivery may vary due to customs clearance, local carrier delays, remote delivery addresses, weather conditions, holidays, or other factors outside our control.
Tracking Information
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.
Please allow time for the carrier to update tracking details after your package has been shipped.
Customs, Duties & Import Taxes
Customs duties, VAT, import taxes, brokerage fees, or other charges may be required by your destination country.
These charges are the responsibility of the customer and are not collected, controlled, or refunded by Yue TerraBrio.
Customs inspections or import processing may cause delivery delays. Delays caused by customs, local authorities, or import procedures are outside our control and are not grounds for cancellation or refund due to late arrival, except where required by applicable law.
Address Accuracy
Please make sure your shipping address is complete and accurate before placing your order.
Yue TerraBrio is not responsible for packages delivered to an incorrect or incomplete address provided by the customer.
If a package is returned to us due to an incorrect address, failed delivery, refusal to accept the package, or failure to collect the package, the customer may be responsible for original shipping costs, return shipping costs, re-shipping fees, and any customs-related charges incurred.
Order Changes
If you need to change your shipping address or order details, please contact us as soon as possible.
We will do our best to assist before fulfillment begins, but once an order has been processed or shipped, changes may no longer be possible.
Delayed Shipments
If your package appears delayed, please first check the tracking information and contact the carrier for the latest update.
Some delays may occur due to customs clearance, local carrier processing, weather, holidays, remote delivery locations, or other circumstances outside our control.
If your order is significantly delayed, please contact us so we can help review the available tracking information and assist with the next steps.
Lost Shipments
If a package is officially confirmed lost by the carrier, we will review the case and work with you on the next steps.
Depending on the situation, available documentation, item availability, and applicable consumer laws, we may offer a replacement, store credit, or refund.
Official carrier documentation may be required before a replacement or refund can be reviewed.
Damaged Shipments
If your item arrives damaged, please contact us as soon as possible.
To help us review the issue, please provide:
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Your order number
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Clear photos of the damaged item
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Photos of the outer and inner packaging
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A clear unboxing video showing the package and item condition when opened, where available
Damaged items are reviewed under our Return and Refund Policy.
Delivered But Not Received
If tracking shows that your package has been delivered but you have not received it, please contact your local carrier first to request an investigation.
The carrier may be able to confirm where the package was delivered or provide official documentation such as proof of loss or non-receipt.
Yue TerraBrio can assist by providing available shipment information, but official carrier documentation may be required before a replacement or refund can be reviewed.
Refused, Unclaimed, or Returned Packages
If a package is refused, left unclaimed, or returned to us due to unpaid customs duties, taxes, import fees, incorrect address information, failed delivery attempts, or failure to collect the package, any refund, if approved, may be reduced by:
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Original shipping costs
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Return shipping costs
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Customs-related charges
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Carrier handling fees
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Any other fees incurred due to the refusal, non-collection, or return
If a returned package is abandoned, destroyed, or not returned to us by the carrier, we may be unable to issue a refund unless required by applicable law.
Returns After Delivery
This Shipping Policy covers delivery-related matters before or at the time your order is delivered.
If you would like to return an item after receiving it, please review our Return and Refund Policy for return eligibility, return shipping responsibilities, refund handling, and return-related customs or import charges.
Contact Us
If you have any questions about shipping, tracking, or delivery, please contact us at: