Refund policy


At Yue TerraBrio, each piece is thoughtfully made with natural materials and prepared with care. Because our jewelry may include natural gemstones, pearls, handmade details, and delicate components, we ask that you review this Return and Refund Policy carefully before placing your order.


Return Window

You may request a return within 14 days from the date your order is delivered.

To start a return, please contact us at info@yueterrabrio.com with your order number and the reason for your request.

Once your return request is reviewed, we will provide return instructions if the item is eligible. Items returned without prior approval may not be accepted.


Change-of-Mind Returns

We accept eligible change-of-mind returns within 14 days of delivery.

To be eligible, the item must be:

  • Unworn and unused

  • In its original condition

  • In its original packaging

  • Complete with all original packaging, tags, cards, pouches, boxes, and included items.

  • Free from perfume, lotion, stains, scratches, damage, or signs of wear

Because each Yue TerraBrio piece is prepared with care and intention, returned items must remain unworn, unused, and in original condition to protect product integrity, hygiene, and the meaningful care behind each piece.

For approved change-of-mind returns:

  • The customer is responsible for return shipping costs

  • The customer is responsible for any customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges that may arise from returning the item

  • Original outbound shipping fees are non-refundable

  • Expedited shipping upgrades are non-refundable

  • Customs duties, VAT, import taxes, brokerage fees, and other carrier or government charges paid on the original shipment are non-refundable by Yue TerraBrio

  • Refunds are issued only after the returned item has been received, inspected, and approved

Returned packages must be shipped according to the return instructions we provide. The customer is responsible for ensuring that return customs forms and shipping documents are completed accurately.

If a returned package is refused, abandoned, delayed, lost, damaged, or assessed additional fees due to unpaid shipping charges, unpaid duties, incorrect customs information, or customer/carrier error, any related costs may be deducted from the final refund.


Quality Issues, Damaged Items, or Incorrect Items

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible.

To help us review your request, please provide:

  • Your order number

  • Clear photos of the item and the issue

  • Photos of the outer and inner packaging

  • A clear unboxing video showing the package and item condition

Eligible issues may include:

  • The item arrived physically broken or shattered

  • The item has significant structural damage caused during shipping

  • The item received is clearly incorrect compared with the order placed

Each request will be reviewed based on the evidence provided. If the issue is approved, we may offer a replacement, exchange, store credit, or refund depending on the situation and item availability.

For approved quality issues, damaged items, or incorrect items, return handling will be reviewed case by case. If the issue is confirmed as our error or an eligible product issue, Yue TerraBrio may cover reasonable return shipping or provide a return label when appropriate.


Natural Materials and Handmade Variations

Many Yue TerraBrio pieces are made with natural gemstones, pearls, handmade elements, and natural materials. Slight variations are part of their natural character and are not considered defects.

The following are not considered quality defects:

  • Natural inclusions, clouds, needles, mineral formations, or internal textures inside gemstones

  • Natural fissures, ice cracks, internal lines, or surface characteristics commonly found in some stones

  • Slight variations in color, hue, saturation, texture, size, shape, or pattern

  • Differences caused by lighting, screen settings, photography, or handmade production

  • Natural surface markings or minor irregularities from cutting, polishing, or handcrafting

  • Personal preference regarding color, size, weight, shape, texture, style, or hand-feel

If you have questions about a specific piece, please contact us before purchasing.


Non-Returnable Items

The following items are not eligible for change-of-mind returns unless they arrive damaged, defective, or incorrect:

  • Final sale items

  • Clearance items

  • Gift cards

  • Free gifts or promotional gifts

  • Custom, personalized, or made-to-order items

  • Items that have been worn, used, altered, damaged, or handled in a way that affects their original condition

  • Items returned without complete packaging, tags, cards, pouches, boxes, or included items.

  • Items returned without prior approval

For hygiene and product integrity reasons, earrings may not be eligible for change-of-mind returns once removed from their original packaging or protective seal.


Return Methods

If your return request is approved, we will provide return instructions. Yue TerraBrio offers two return methods for eligible returns.

Option 1: Yue TerraBrio Return Label

Our default return method is to provide a Yue TerraBrio return label when this service is available for your location.

If you use the return label provided by Yue TerraBrio, the return shipping cost and any related return charges may be deducted from your final refund.

Related return charges may include customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges that arise from returning the item.

The final refund will be issued after the returned item has been received, inspected, and approved.

Option 2: Customer Self-Return

You may choose to ship the approved return back using your own shipping method.

If you choose self-return:

  • You are responsible for return shipping costs

  • You are responsible for any customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges that may arise from returning the item

  • You are responsible for completing return customs forms and shipping documents accurately

  • You are responsible for using the correct return address provided in our return instructions

  • You are responsible for the package until it is delivered to us

We recommend using a trackable shipping method and keeping your shipping receipt until the return has been completed.

Yue TerraBrio is not responsible for self-return packages that are lost, delayed, damaged, refused, abandoned, or delivered to the wrong address due to customer or carrier error.


Return Shipping & Return-Related Costs

Customers are responsible for safely packaging returned items.

For change-of-mind returns, the customer is responsible for return shipping costs and any return-related customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges.

If the returned item does not meet the eligibility requirements after inspection, we may decline the refund and contact you about the next steps.

If the returned item creates additional customs, carrier, storage, handling, or return-related costs, those costs may be deducted from the final refund.


Refund Process

Once your returned item is received and inspected, we will notify you whether the refund has been approved.

If approved, the refund will be issued to your original payment method or another applicable method when necessary. Processing times may vary depending on your payment provider.

For eligible change-of-mind returns, refunds are generally issued for the returned item price you paid only, less any return label cost, return shipping cost, return-related customs charges, carrier charges, handling fees, storage fees, or other applicable deductions.

For damaged, defective, or incorrect items, refund handling will be reviewed based on the issue and evidence provided.


Exchanges

If you would like to exchange an eligible item, please contact us within 14 days of delivery.

Exchanges are subject to item condition, approval, and product availability. Items returned for exchange must be unworn, unused, in original condition, and complete with original packaging, tags, cards, pouches, boxes, or included items.


Exchanges Using a Yue TerraBrio Return Label

If we provide a return label for your exchange return, the returned item must first be received, inspected, and approved.

After inspection is approved, the customer must pay the return label cost, any related return charges, and the shipping cost for sending the replacement item before the exchange order is shipped.

Related return charges may include customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges that arise from returning the item.

If the customer does not agree to pay the return label cost, related return charges, or replacement shipping cost, the exchange order will not be shipped. In that case, Yue TerraBrio may process the return as a refund instead, less any return label cost, return-related charges, customs charges, carrier charges, handling fees, storage fees, or other applicable deductions.


Exchanges Using Customer Self-Return

If you choose to return the item using your own shipping method, you are responsible for the return shipping cost and any related customs duties, VAT, import taxes, return import charges, brokerage fees, handling fees, storage fees, or other carrier/government charges.

After the returned item is received, inspected, and approved, the customer must pay the shipping cost for sending the replacement item before the exchange order is shipped.

Yue TerraBrio is not responsible for self-return packages that are lost, delayed, damaged, refused, abandoned, or delivered to the wrong address due to customer or carrier error.

If the customer does not agree to pay the replacement shipping cost, the exchange order will not be shipped. In that case, Yue TerraBrio may process the return as a refund instead, according to this policy.

If the replacement item is unavailable, we may offer store credit or a refund according to this policy.


Customs, Duties, Taxes & Import Fees

Customs duties, VAT, import taxes, brokerage fees, or other charges collected by carriers or government agencies are non-refundable by Yue TerraBrio.

These charges are determined by the destination country and are not collected, controlled, or refunded by Yue TerraBrio.


Shipping-Related Issues Before Delivery

Shipping-related issues before delivery, including delayed shipments, lost shipments, damaged shipments, refused packages, or packages marked as delivered but not received, are handled according to our Shipping Policy.

If a shipping-related issue results in an approved refund, replacement, exchange, or store credit, we will review the case based on the available tracking information, carrier documentation, evidence provided, and item availability.


Price Adjustments

If you purchase an item at full price and the exact same item is reduced on our website within 7 calendar days from your order date, you may contact us to request a price adjustment.

Price adjustments apply only to full-priced items and do not apply to sale, clearance, discounted items, temporary promotions, flash sales, or price matches with other retailers.

To request a price adjustment, please contact us within the 7-day period with your order number and a link to the current lower price.

 

Contact Us

If you have questions about a return, refund, exchange, damaged item, or price adjustment, please contact us at: info@yueterrabrio.com