Orders are typically processed within 4 business days after payment confirmation.

We offer standard international shipping and expedited international shipping. Rates vary by destination:

• US, Canada & Mexico: Standard $10, Expedited $20
  
• Australia & New Zealand: Standard $10, Expedited $25
  
• Main Europe: Standard $10, Expedited $25
  
• Japan & South Korea: Standard $5, Expedited $15
  
• Southeast Asia: Standard $5, Expedited $15
  
• Main Middle East: Standard $20, Expedited $30

Available shipping options will be confirmed at checkout based on your shipping address.

Yes. We offer free standard shipping on orders over $200 USD.

Standard international shipping usually takes 7–15 business days after dispatch. Expedited international shipping usually takes 5–10 business days after dispatch.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information.

Customs duties, VAT, import taxes, or other import-related charges are the customer’s responsibility and are not collected or refunded by Yue TerraBrio.

Please contact us as soon as possible. We can try to update your address before fulfillment begins, but changes may not be possible once an order has been processed or shipped.

Please check your tracking information and contact the local carrier first. Yue TerraBrio can help review the case based on available tracking information and carrier documentation.

You can review our full Shipping Policy for detailed information about processing times, shipping costs, customs duties, tracking, delayed packages, and delivery-related issues.

Yes. You may request an eligible return within 14 days of delivery. Please contact us before sending any item back.

Items must be unworn, unused, in original condition, and returned with all original packaging, tags, cards, pouches, boxes, and included items.

Contact us at info@yueterrabrio.com with your order number and return reason. If your item is eligible, we will provide return instructions.

For change-of-mind returns, the customer is responsible for return shipping costs and any return-related fees.

If your return is approved, we may provide a Yue TerraBrio return label when available for your location. You may also choose to ship the return back yourself.

Refunds are issued after the returned item has been received, inspected, and approved. Processing times may vary depending on your payment provider.

Please contact us as soon as possible with your order number, clear photos, packaging photos, and an unboxing video so we can review the issue.

No. Natural gemstones, pearls, and handmade details may vary in color, texture, size, shape, inclusions, or surface characteristics. These natural variations are not considered defects.

Yes. Eligible exchanges are subject to approval, item condition, and product availability. Exchange-related shipping and return costs must be paid before the replacement item is shipped.

Yes. If a full-priced item is reduced on our website within 7 calendar days of your order date, you may contact us to request a price adjustment. Price adjustments do not apply to sale, clearance, discounted items, temporary promotions, flash sales, or price matches with other retailers.

You can review our full Return and Refund Policy for detailed information about return eligibility, return methods, refunds, exchanges, and return-related costs.

For us, energy refers to the feeling, intention, and symbolic meaning a piece may represent — such as calm, confidence, love, grounding, joy, or clarity. Yue TerraBrio jewelry is created as a personal reminder of the energy you choose to carry, not as a promise of protection, healing, wealth, or any specific outcome.

Our intention ritual is a preparation process each piece goes through before it reaches you. It includes a resting period, a dedicated ritual setting, natural elements, focused positive intention, and careful handling before packaging.

Before the ritual begins, each piece is allowed to rest in a quiet space. This creates a pause between handling, preparation, and the intention the piece is meant to carry.

Each piece is placed in a dedicated setting prepared with natural elements, calm surroundings, and words of positive meaning. Natural aromatic materials may be used to create a focused ritual atmosphere.

No. Yue TerraBrio jewelry is created as a symbol, not a promise. The ritual does not guarantee an outcome. It is part of how each piece is prepared with care, meaning, and positive intention.

No. You do not need to follow any specific belief to wear Yue TerraBrio jewelry. Our intention ritual is centered on care, positive intention, natural elements, and personal connection.

Yes. While each design may be inspired by natural materials, symbolic energy, and a specific intention, the final meaning belongs to you.

No. Any meaning connected to gemstones is symbolic and personal. Yue TerraBrio jewelry is designed to inspire reflection, intention, and meaningful energy — not to guarantee protection, healing, wealth, or any specific result.

You can visit our Our Intention Ritual page to learn more about the resting period, natural elements, positive meaning, careful handling, and the way Yue TerraBrio prepares each piece with intention.

Keep your jewelry away from water, perfume, lotions, harsh chemicals, and prolonged direct sunlight. Store each piece separately in a dry place when not in use.

Many Yue TerraBrio pieces are designed for everyday wear, but we recommend removing your jewelry before showering, swimming, exercising, or sleeping to help protect natural gemstones, pearls, plating, and delicate details.

No. Natural gemstones may vary slightly in color, texture, pattern, size, shape, inclusions, or surface characteristics. These natural variations are part of their natural beauty and are not considered defects.

We accept major credit cards, PayPal, Shop Pay, Apple Pay, Google Pay, and other available payment methods shown at checkout.

Yes. Payments are processed through a secure encrypted checkout with trusted payment partners. Yue TerraBrio does not receive or store your full payment card details.

Email subscription lets you receive Yue TerraBrio updates, offers, and news by email. A membership account lets you log in to access your account area, view available membership benefits, and manage account-related information. Subscribing to emails does not automatically create a membership account.

No. You can place an order without a membership account. Creating a membership account may help you access account features and available membership benefits more easily.